Contact Us – Rakostore
At Rakostore, we value every interaction with our customers. Whether you have questions about orders, products, returns, or need other forms of assistance, our dedicated customer service team is ready to support you. You can reach us through the following channels:
1. Direct Contact Information
Phone
For urgent inquiries (such as order tracking, delivery issues, or time-sensitive concerns), please call our customer service hotline:
+1 424-387-9490
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Pacific Standard Time, PST)
Email
For detailed inquiries (including product recommendations, return applications, feedback, or non-urgent questions), send an email to our support team:
Response Time: We aim to reply to all emails within 1-2 business days. For complex inquiries, we may need a little extra time but will keep you updated.
Operation Center Address
Our offline operation center (focused on product logistics, inventory management, and after-sales support—not open for retail or walk-in visits) is located at:
2381 Zanker Rd Ste 110, San Jose, CA 95131, USA
Note: This address is for administrative and logistics purposes only. On-site visits are not permitted without prior written appointment. If you need to send returns or correspondence, please confirm the correct shipping details via email first.
2. Online Support
For real-time assistance during business hours, use the “Live Chat” feature on our website (located at the bottom right corner of every page). Our online agents can help with order updates, size guidance, shipping questions, and more.
Live Chat Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST) — same as our phone service hours.
3. Frequently Asked Questions (FAQ)
Before reaching out, we recommend checking our FAQ page. It covers answers to common questions about ordering, payment methods, shipping costs, return policies, size charts, and more—this may help you resolve your query quickly without waiting for a response.
How to Access: Visit our homepage → Navigate to “Help Center” → Select “FAQ”
We are committed to delivering professional, friendly, and efficient service to every customer. Thank you for choosing Rakostore—we appreciate your trust in our brand!