Rakostore Privacy Policy

1. Introduction

Rakostore.com (hereinafter referred to as “we”, “us” or “our”) is a cross-border e-commerce platform focusing on women’s clothing. We attach great importance to the protection of your personal information and privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website, products and services (collectively referred to as “Services”). By accessing or using our Services, you agree to the collection and use of your information in accordance with this Policy.

2. Information We Collect

2.1 Personal Information You Provide Voluntarily

  • Account Registration Information: When you create an account on Rakostore, we may collect your name, email address, phone number, shipping address, billing address and password.
  • Order-Related Information: When you place an order, we will collect information such as the products you purchase, order quantity, payment method, transaction amount and order time to process your order and provide after-sales service.
  • Communication Information: When you contact our customer service (via email, online chat or phone), we may collect your communication content, contact information and related records to respond to your inquiries and solve problems.

2.2 Information Collected Automatically

  • Device and Access Information: We may collect information about the device you use to access our website, including device model, operating system, browser type, IP address, access time, page views and browsing history.
  • Cookies and Similar Technologies: We use cookies, web beacons and other similar technologies to improve your browsing experience, remember your preferences (such as language and region settings) and analyze website usage. You can adjust your browser settings to disable cookies, but this may affect the normal use of some functions of our website.

3. How We Use Your Information

  • To process and fulfill your orders, including verifying your identity, arranging shipping, processing payments and providing order tracking services.
  • To improve our Services, such as optimizing website functions, updating product categories and customizing marketing content based on your browsing and purchase history.
  • To provide customer support, respond to your questions, handle complaints and provide after-sales service.
  • To send you important notifications, such as order confirmations, shipping reminders, policy updates and service-related announcements.
  • To prevent fraud, protect the security of our website and your account, and comply with applicable laws and regulations.

4. How We Share Your Information

We will not sell, rent or lease your personal information to third parties without your consent, except in the following cases:

  • Service Providers: We may share your information with third-party service providers who assist us in providing Services, such as logistics companies (for shipping), payment processors (for handling payments) and IT service providers (for website maintenance). These service providers are only authorized to use your information to perform specific tasks on our behalf and are required to protect your information.
  • Legal Compliance: We may disclose your information if required by law, regulation, legal process or government request, or to protect our legitimate rights and interests, property or safety, and the rights and interests, property or safety of other users or the public.

5. Data Security and Retention

  • We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, modification or destruction, such as using encryption technology, setting access controls and regularly conducting security audits.
  • We will retain your personal information for as long as necessary to fulfill the purposes stated in this Policy, or as required by applicable laws and regulations. After the retention period, we will delete or anonymize your personal information.

6. Your Rights

  • Access and Correction: You have the right to access your personal information stored by us and request correction of inaccurate or incomplete information.
  • Deletion: Under certain circumstances (such as when your information is no longer needed for the stated purposes or you withdraw your consent), you have the right to request deletion of your personal information.
  • Withdrawal of Consent: You can withdraw your consent to our use of your information at any time, but this may affect your ability to use certain Services.
  • To exercise the above rights, please contact us via the contact information provided at the end of this Policy.

7. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these third-party platforms. We are not responsible for the privacy practices or content of third parties, and we recommend that you review the privacy policies of these third parties before using their services.

8. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not intentionally collect personal information from children under 16. If we learn that we have collected information from a child under 16 without parental consent, we will delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated Policy on our website and indicate the effective date. We encourage you to review this Policy regularly to stay informed of how we protect your information.

10. Contact Us

If you have any questions, comments or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Email: privacy@rakostore.com
  • Address: [2381 Zanker Rd Ste 110 , San Jose , CA , 95131]

Rakostore Disclaimer

1. Accuracy of Information

  • All information displayed on Rakostore.com (including but not limited to product descriptions, prices, sizes, colors, stock quantities, images and shipping information) is provided for reference only. We strive to ensure the accuracy and completeness of the information, but we do not make any express or implied warranties regarding the absolute accuracy, reliability or timeliness of the information.
  • Product colors may vary slightly due to factors such as shooting lighting, monitor resolution and production batches. The actual product shall prevail. We reserve the right to adjust product information, prices and promotions without prior notice.

2. Product Risks and Responsibilities

  • The size data of our clothing products is a standard reference. Due to differences in personal body shapes, wearing habits and measurement methods, the actual wearing effect may differ from the size description. We recommend that you carefully read the product size guide before purchasing or contact our customer service for confirmation. We shall not be liable for any losses caused by incorrect size selection.
  • Some clothing products may require special cleaning and maintenance methods (as indicated in the product description). We shall not be liable for product damage, deformation or other losses caused by improper cleaning, maintenance or use by you.

3. Intellectual Property

  • All content on Rakostore.com (including but not limited to text, images, logos, trademarks, designs, software and product information) is the intellectual property of Rakostore or its authorized licensors, protected by international intellectual property laws and regulations.
  • Without our prior written permission, no person or entity may reproduce, distribute, modify, display, transmit or use any content on our website for commercial or non-commercial purposes. Unauthorized use may result in legal liability.

4. Third-Party Services

  • Our website may provide links to third-party services (such as payment platforms, logistics tracking platforms and social media). These links are only for your convenience and do not mean that we endorse or guarantee the legality, security, accuracy or reliability of these third-party services.
  • When you use third-party services through our website, you shall comply with the terms of service and privacy policies of the third parties. We shall not be liable for any losses, damages or disputes arising from your use of third-party services.

5. Force Majeure and Unforeseen Circumstances

  • We shall not be liable for any failure or delay in performing our obligations under these terms due to force majeure (including but not limited to natural disasters, wars, strikes, riots, government policies, network failures, power outages and epidemics) or other unforeseen, unavoidable and insurmountable circumstances.

6. Limitation of Liability

  • To the maximum extent permitted by applicable law, Rakostore shall not be liable for any indirect, incidental, special, consequential or punitive damages (including but not limited to loss of profits, loss of data, loss of business opportunities) arising from your use of our website or Services, whether based on contract, tort or other legal theories.
  • Our total liability for any direct damages arising from your use of our Services shall not exceed the total amount you paid for the products or services related to the claim.

7. Changes to This Disclaimer

We may revise this Disclaimer at any time. The revised Disclaimer will be posted on our website and take effect on the date of posting. Your continued use of our website or Services after the revision indicates that you accept the revised Disclaimer.

8. Contact Us

If you have any questions about this Disclaimer, please contact us at:

  • Email: support@rakostore.com
  • Address: [Insert Company Address]